Service Terms For Residential Customers

If you are a residential customer receiving waste service from a Republic Services’ entity without a signed customer service agreement, your services are provided pursuant to the terms on your invoice and the terms disclosed on this page (you are an “Invoice-to-Invoice Customer”). “Republic Services” is used herein to describe the operating subsidiary that provides service to you under the Republic Services brand.

Responsible party

All waste services are managed, performed, and billed for by individual operating subsidiaries of Republic Services, Inc. Republic Services, Inc. itself does not perform any waste services, nor does it contract for such services. The operating entity providing your waste service is identified on your invoice. Accordingly, all obligations to you, including providing quality service and billing you for service, rests with the operating entity identified on your invoice. Any claims you may have relating to your service may be brought only against that operating entity.

Term; billing; payment

The term of service for Invoice-to-Invoice Customers is the equivalent to your billing period. For example, if you are billed quarterly for your service, your term of service is quarterly; if you are billed monthly, your term of service is monthly. Each invoice represents an offer to you to continue receiving waste services for a further term at the rates specified in that invoice. By paying the invoice, you agree to the terms set forth on the invoice. Your payment is due to the operating subsidiary identified on your invoice within 20 days of your receipt of your invoice.

Service changes; rate adjustments

If you request a service modification during any Term, those charges will be reflected on your next invoice for the following Term. The operating subsidiary providing your service reserves the right to change or increase your rates, charges and fees at its discretion with advanced notice to you, which notice will be in the form of a change on your invoice or these service terms. By paying an invoice or continuing services after a rate, charge, term or condition, or fee change, you are agreeing to such change.

Rates increases, charges and fees

The types and amounts of charges and fees applicable to your service as of your service start date were disclosed to you at the time of your order. For more information regarding those charges, fees and rate increases, please see below:

Environmental Recovery Fee

The Environmental Recovery Fee (“ERF”) is an enterprise-wide recurring fee that is a set percentage of all invoice charges, except taxes. It is not a tax, surcharge or fee mandated by or remitted to any governmental or regulatory agency. The ERF is intended to help our businesses recover both direct and indirect costs associated with the operation of collection, transfer, landfill, recycling and landfill gas-to-energy services and facilities nationwide in an environmentally sustainable manner, and it includes an amount designed to achieve an acceptable operating margin. The current ERF is 18%. Republic Services regularly monitors these costs and may change the ERF at Republic Services’ discretion. Your ERF will be combined with your FRF on your invoice.

Fuel Recovery Fee

The Fuel Recovery Fee (“FRF”) is an enterprise-wide recurring fee that is a fluctuating percentage of all invoice charges, except the ERF and taxes. It is not a tax, surcharge or fee mandated by or remitted to any governmental or regulatory agency. The FRF is intended to help our businesses recover both direct and indirect fuel, petrochemical, electric, and compressed natural gas costs associated with the operation of collection, transfer, landfill and recycling services and facilities nationwide, and it includes an amount designed to achieve an acceptable operating margin. Each monthly FRF rate is determined by cross-referencing Republic Services’ FRF Table with the peak weekly diesel price per gallon, published in the 30-day period ending on the 15th of the month, as reported by the U.S. Department of Energy Information Administration "On-Highway Diesel Fuel Prices" index. Republic Services monitors those costs regularly and reserves the right to change its method of determining the FRF at its discretion. Your FRF will be combined with your ERF on your invoice.

Administrative Fee

The Administrative Fee (“ADMIN”) is an enterprise-wide recurring fee. It is not a tax, surcharge or fee mandated by or remitted to any governmental or regulatory agency. The ADMIN is intended to help our businesses recover costs associated with the administrative processes related to account maintenance, invoicing and payment processing for all customers, and it includes an amount designed to achieve an acceptable operating margin. The ADMIN is currently $5.95 per invoice but is subject to change at any time at Republic Services’ discretion.

Rate Increases

Throughout the course of providing your service, Republic Services may increase your rates for service. Rate increases are necessitated over time to keep up with increasing costs of operations and to ensure Republic Services is maintaining an acceptable operating margin and/or an acceptable rate of return on its investment in the services provided, which will be in the form of a change on your invoice. The operating subsidiary providing your service reserves the right to determine in its sole discretion the amount of all rates and rate increases. Your invoice will provide notice of the rates for service during the Term covered by such invoice. If you do not accept such rates, you may cancel your service.

Recycling Processing Charge

The Recycling Processing Charge (“RPC”) is an enterprise-wide recurring charge imposed on customers receiving recycling services. The RPC is intended to help our businesses recover both direct and indirect costs associated with the processing of materials received at its recycling facilities necessitated by high levels of contamination, strict specifications by purchasers of commodities, and highly fluctuating commodity values. The RPC is determined monthly by cross-referencing Republic Services’ RPC Table with the lowest US average price per ton for Old Corrugate Containers – Pulp & Paper Index (“OCC-PPI”) as published during the previous month by Fastmarkets RISI PPI Pulp & Paper Week. For your convenience, Republic will post the price per ton for OCC-PPI used each calendar month to determine the RPC here. Republic Services reserves the right to change its method of determining the RPC at any time at its discretion.

Container Delivery and Removal Fees

The operating subsidiary providing your service will provide containers (in some cases for a rental charge) for your convenience with respect to the collection and on-site storage of your solid waste and recyclable materials. Container delivery and removal fees are intended to offset Republic Services’ operational costs of sending a truck to deliver your container(s) at the start of your service and removing your container(s) when your service terminates, as well as costs related to cleaning, repairs and refurbishment of the containers following your use. Container delivery and removal fees are set by each operating subsidiary and are subject to change at any time at that operating subsidiary’s discretion. Container delivery and removal fees are charged at the operating subsidiary’s prevailing rate at the time of delivery or removal for Invoice-to-Invoice Customers; however, neither your container delivery fee nor your container removal fee will exceed $75 per container.

Overage Fee

An Overage fee is incurred when waste exceeds your container’s intended capacity. Intended capacity is the amount of waste that will fit within the container and allow the lid to shut completely. Overage may be measured visually by the driver or electronically by cameras and/or other technology. Photos of Overage may be provided by Customer Service upon request but may not be available in all locations. Overage fees vary based on geography and container size and will be charged at the operating subsidiary’s prevailing rate at the time the Overage event occurs.

Contaminated Materials Fee

A Contaminated Materials fee is incurred when non-conforming material is placed in a container that is designated for a specific waste type. For example, when non-recyclable solid waste is placed in a recycling container. The fee is intended to compensate Republic Services for the additional costs incurred in separating, transporting, and properly disposing of the non-conforming material. Photos of the Contaminated Materials may be provided by Customer Services upon request but may not be available in all locations. Contaminated Materials fees vary based on geography and container size and will be charged at the operating subsidiary’s prevailing rate at the time the Contaminated Materials event occurs.

Service Interruption Charge

If you fail to pay your invoice on or before its due date, the operating subsidiary providing your service reserves the right to suspend your service until you pay all outstanding invoices. It also reserves the right to charge you a service interruption fee. Service interruption fees are intended to mitigate some of Republic Services’ loss of return on the container assets in the customers’ possession and for the interruption in its business and costs associated with stopping and restarting service. Service interruption fees are charged at the operating subsidiary’s prevailing rate at the time of service interruption for Invoice-to-Invoice Customers; however, your service interruption fee will not exceed $50.

Late Payment Fee

If you fail to pay your invoice on or before its due date, the operating subsidiary providing your service reserves the right to charge you a late payment fee. Late payment fees are intended to help Republic Services recover its costs incurred in managing customers’ unpaid accounts. Late payment fees are set by each operating subsidiary and are subject to change at any time at that operating subsidiary’s discretion; however, your late payment fee will not exceed the greater of $5 or up to 10% of the applicable charges, subject to applicable law.

Taxes

Some services provided by Republic Services (including equipment rental) may be subject to state, local and/or franchise taxes or fees. If applicable, such state, local and/or franchise taxes or fees will be separately itemized on your invoice, collected by the operating subsidiary providing your service and submitted to the appropriate taxing authority and/or franchise authority.

Cancellation

You have a right to rescind your initial order for service within 3 days of your order without incurring any charges by calling the telephone number on the front of your invoice (or customer support at (844) 737-8254); any prepaid charges will be refunded to you less any amounts for services rendered. You may also cancel your services at any other time by calling the telephone number on the front of your invoice (or customer support at (844) 737-8254). Please note that advanced notice is required to cancel services, so your cancellation will be effective as of the last day of the month in which you cancel. For example, if you cancel service on March 15, your operating subsidiary will process your cancellation to be effective on March 30, which is also when they will remove your waste container(s).

Dispute resolution-agreement to arbitrate and class action waiver

READ THIS PROVISION CAREFULLY AS IT WILL HAVE A SUBSTANTIAL IMPACT ON HOW LEGAL CLAIMS WE HAVE AGAINST EACH OTHER ARE RESOLVED. Except for claims relating to non-payment, any and all other disputes or claims between you and Republic Services, Inc. or the operating subsidiary providing your service, whether such claim or dispute arises in contract, tort, fraud, under statutory or common law, or otherwise (“Claim”), will be submitted to mandatory, binding arbitration before the American Arbitration Association (“AAA”) in the state of your residence before one arbitrator. The AAA will conduct any arbitration pursuant to this agreement under the Consumer Arbitration Rules in effect at the time the arbitration is commenced. For explanation of those rules, please consult the AAA website at www.ADR.org. The decision of any such arbitrator shall be binding and conclusive, and the arbitrator may not consolidate more than one person’s Claims and may not preside over any form of a representative or class proceeding. Instead of arbitration, you may sue our operating subsidiary that provides your service in small claims court if you meet the court’s requirements. For any Claim subject to arbitration, small claims court, or otherwise, pursuant to these terms and conditions, no party will have the right to participate in a class action in court or in arbitration or join or consolidate a Claim with claims of any other person.